1. Return Period
Customers may request a return within 30 days from the date the clothing order is delivered.
Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the clothing product must be returned in its original condition.
The product must be:
– Unused
– Unworn
– Unwashed
– Unaltered
– Clean and free from stains, odors, damage, or other signs of use
– Returned with original packaging when applicable
3. Original Components
The clothing product must include all original components, packaging, tags, labels, accessories, instructions, and other materials provided with the order when applicable.
4. Clothing Products
All clothing products purchased through faelthornebrook.com may be eligible for return if they satisfy the return requirements stated in this policy.
Products that do not meet the return requirements may not be accepted.
5. Return Request
Customers must contact faelthornebrook.com before sending a return.
6. Return Information
Customers must provide the applicable clothing order information, the reason for the return, and any relevant details concerning the request.
Customers must receive return instructions before shipping the product.
7. Return Address
2799 REXFORD RD
YOUNGSTOWN, OH 44511
8. Customer-Paid Return Shipping
If a customer returns clothing because of a change of mind, incorrect product selection, sizing preference, style preference, no longer wanting the product, or another reason not caused by faelthornebrook.com, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If clothing arrives defective, damaged, or materially incorrect due to an issue attributable to faelthornebrook.com, the customer should contact faelthornebrook.com and provide the applicable order information and details concerning the issue.
10. Return Condition
Customers are responsible for packaging returned clothing appropriately so that the products are protected during transportation.
Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the clothing product:
– Has been worn
– Has been washed
– Has been altered
– Has been damaged after delivery
– Has stains or odors
– Is missing original components, tags, labels, or packaging
– Is returned after the 30-day return period
– Otherwise fails to satisfy the return requirements
12. Refund Processing Time
After an approved return is received and inspected, an eligible refund will generally be processed within approximately 3 business days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange must contact faelthornebrook.com within 30 days from the date of delivery.
Exchanges are subject to the applicable return requirements and clothing product availability.
15. Return and Refund Information
Return and refund information is available through faelthornebrook.com.