1. Shipping Area
Shipping is available within the United States only.
International shipping is not offered.
2. Shipping Country
All shipments under this Shipping Policy are for destinations within the United States.
3. Shipping Carriers
Clothing orders within the United States may be shipped through the following carriers:
– USPS
– UPS
– FedEx
4. Shipping Methods
The applicable shipping carrier and shipping service may depend on the clothing order, destination, shipping requirements, package requirements, and available fulfillment arrangements.
5. Order Processing Time
Clothing orders are generally shipped within 1–3 business days after the order has been successfully processed and payment has been authorized.
6. Delivery Time
After shipment, delivery generally takes 3–7 business days.
The 3–7 business day delivery timeframe is an estimated timeframe and is not a guarantee of a specific delivery date.
7. Shipping Address
Customers must provide a complete and accurate shipping address at checkout.
The shipping address provided by the customer will be used for delivery unless the order is corrected or changed before shipment.
8. Address Responsibility
Customers are responsible for ensuring that the shipping address is accurate, complete, and deliverable.
If a clothing order is delayed, returned, lost, or otherwise affected because an incorrect or incomplete address was provided by the customer, additional shipping costs or other applicable costs may be the customer’s responsibility.
9. Shipping Costs
Applicable shipping charges will be presented during checkout before the customer completes the purchase.
The customer is responsible for shipping charges displayed and accepted at checkout unless otherwise expressly stated.
10. USPS
USPS provides mail and package delivery services within the United States.
11. UPS
UPS provides package transportation and delivery services within the United States.
12. FedEx
FedEx provides package transportation and delivery services within the United States.
13. Tracking
When tracking information is available, it may be provided to the customer through applicable order or shipping communications.
Customers may use the applicable carrier’s tracking system to monitor shipment progress.
14. Delivery Delays
Delivery of clothing may take longer than the estimated 3–7 business day timeframe due to carrier operations, severe weather, holidays, transportation interruptions, incorrect addresses, security procedures, or other circumstances outside reasonable control.
15. Carrier Responsibility
After a clothing order has been transferred to the applicable carrier, transportation and delivery are performed by that carrier.
Carrier-specific delivery procedures, tracking updates, delivery attempts, and transportation delays are subject to the carrier’s applicable operations and policies.
16. Undeliverable or Returned Shipments
If a clothing shipment is returned because the customer provided an incorrect or incomplete address, refused delivery, failed to accept delivery, or otherwise caused the shipment to be returned, additional shipping costs may be the customer’s responsibility.
17. Customer Shipping Responsibility
Customers are responsible for providing accurate delivery information and for reviewing the shipping information before completing an order for clothing.
18. Shipping Information
Shipping-related information and assistance are available through faelthornebrook.com.